Last Updated: 22/02/2025
At NexCorp, we are committed to delivering high-quality web development and digital services that meet your expectations. However, we understand that circumstances may arise where a refund is necessary. To ensure transparency, we offer a 30-day money-back guarantee under the conditions outlined below.
1. Eligibility for a Refund
You may request a refund within 30 days from the date of purchase if:
✅ Project Not Started: If we haven’t started working on your project yet, you are eligible for a full refund.
✅ Dissatisfaction with Service: If you are not satisfied with the website or services delivered, you must provide a valid reason for the request. We will first try to fix the issues. If we cannot resolve them, you may be eligible for a partial or full refund depending on the work completed.
✅ Missed Deadline (Without Justification): If we fail to deliver the project without any valid reason or communication, you are eligible for a full refund. However, if the delay is due to client-side delays (e.g., lack of required information, late responses), no refund will be issued.
✅ Technical Issues: If the website we developed has major technical issues that we cannot fix, you may request a refund.
✅ Trial Period Refunds: If you took advantage of our 14-day free trial and decided not to continue, you won’t be charged. However, if you paid upfront and are unsatisfied, a refund may be issued based on the amount of work completed.
2. Non-Refundable Cases
🚫 After 30 Days: Refund requests after 30 days from purchase will not be accepted.
🚫 Client-Induced Issues: If the client makes modifications, installs third-party plugins, or interferes with the website’s functionality, we are not responsible for errors and no refund will be issued.
🚫 Change of Mind: If you simply decide you don’t need the website or change your mind after the project is completed, we do not offer refunds.
🚫 Domain & Hosting Fees: If you purchased domain names, hosting, or third-party tools through us, those costs are non-refundable, as they are billed by external providers.
🚫 Custom or Complex Projects: If you requested a highly customized or complex project that involved extensive development hours, refunds may only be partial or unavailable depending on the progress made.
🚫 Violations of Terms: If you breach any NexCorp policies, such as using the website for illegal activities, we have the right to deny a refund.
3. How to Request a Refund
To request a refund, please follow these steps:
📩 Email Us: Send an email to hello@nexcorp.xyz with the subject “Refund Request – [Your Project Name]“.
📍 Provide Details: Explain the reason for your refund request and include relevant details/screenshots.
📅 Review Process: We will review your request within 12-24 Hours and notify you of the approval or denial.
💳 Refund Processing: If approved, refunds will be issued to the original payment method within 2-3 business days.
4. Contact Us
For any refund-related queries, feel free to reach out:
📩 Email: hello@nexcorp.xyz
📍 Contact Us Page: Contact Us
📱 Instagram: @nexcorp.xyz
We value your trust in NexCorp and are committed to delivering the best experience possible! 🚀
The Team, NexCorp
